Trust us, we can help. Our customer service team is ready to assist you.
Customer service hours:
Monday – Friday: 09:00 – 18:00
Closed on weekends and UK public holidays
Send us a message
Free delivery
We ship across the UK with Royal Mail, for the fastest and most reliable delivery. Free shipping on all orders.
24/7 CUSTOMER SUPPORT
If you have any questions or concerns about your order, don't worry — our customer service team is available 24 hours a day to help you.
100% satisfaction guarantee
We offer a risk-free 30-day money-back guarantee on all orders. If you are not satisfied, you can return the product.
Frequently asked questions
How can you get in touch with us?
We are here to answer your questions or simply to talk about our collection. Email us at:
info@grace-london.com
- Customer service hours:
- Monday to Friday: 09:00 to 18:00.
Closed on weekends and UK public holidays.
How can I return a product if I don't like it?
We offer a 30-day return policy. Just send us an email and we will handle the whole process for you.
Do you offer free delivery?
Yes. We offer free delivery. Once your order is placed, you will receive a tracking number so you can follow every step of the delivery.
How long does delivery take?
Once your order is confirmed, processing takes 1 to 3 working days. Orders placed on Friday afternoon or over the weekend may take a little longer to process.
Once the order has been processed, delivery takes on average between 8 and 12 working days.